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New GN Netcom amplifier/switchbox uses
Digital Signal Processing to reduce noise
and improve sound in both directions.

The innovative GN 8210 amplifier/switchbox uses digital signal processing ("DSP") to address the problem of caller-originated background noise. It digitizes and dramatically enhances audio from the caller, while deleting distracting background noises such as environmental sounds and cell phone interference.

While any phone user can take advantage of this technology, call center employees -- who increasingly handle calls originating from mobile phones -- will experience dramatic productivity benefits from their usage of the GN 8210 digital headset amp.

Less repetition will be needed, calls will be shorter, and the interaction between call center agent and caller will be smoother and easier.  These benefits directly contribute to reduced call center costs, and higher customer satisfaction.

In addition, the DSP chip in the GN 8210 enables a range of other features including automatic volume adjustment, unsurpassed acoustic protection and spike filtering, and customizable sound preferences.

GN Netcom's leadership in DSP technologies in partnership with its sister company GN Resound, the world leader in digital technology for hearing instruments, allowed it to overcome the following obstacles in a novel manner:

• Incoming noise canceling. While noise canceling headsets allow the user to be more clearly understood by the caller, the ability to reduce the background noise from the incoming caller previously has not existed. To solve this issue, the GN 8210 digitally monitors the incoming signal and is able to filter out system and background noise so that users experience crystal clear communication at all times. When paired with GN Netcom's noise canceling headsets, this is the first system that reduces noise on both the incoming and outgoing signal. The result is unprecedented productivity, shorter calls, and a more pleasant interaction without frequent repetition.
• Automatic volume adjustment of the incoming signal. With the increasing variety of telecommunication choices -- traditional landline, mobile, Voice over IP -- the signal strength of the incoming call is increasingly uncertain. The GN 8210 continually monitors the volume level of an incoming call and automatically adjusts the volume of the person on the other end. The result is that the user will always hear the caller at the same level, ensuring clarity and eliminating the need to continually adjust the volume control.
• Unsurpassed noise suppression and acoustic protection. There is a growing awareness of the fatigue that can be caused by continual exposure to noise and the danger that sudden loud sound spikes from system noise, fax machines, etc. can present. In fact, international standards have been developed that recommend limiting noise exposure to a weighted average of 85 db throughout the work day. The GN 8210 digitally monitors and prevents the signal from exceeding a weighted average of 85 db.The result is a safer work environment and reduced fatigue, as well as compliance with growing regulatory requirements. In addition, the GN 8210 can eliminate loud noise spikes faster and prevent against recurrence longer than any other product on the market.
• Tailor the sound to the user. The GN 8210 provides a setting that enhances high-frequency sounds, to improve clarity for users with slight high-frequency hearing loss, common with people over age 40.