The innovative GN 8210
amplifier/switchbox uses digital signal processing ("DSP") to address the
problem of caller-originated background noise. It digitizes and dramatically
enhances audio from the caller, while deleting distracting background noises
such as environmental sounds and cell phone interference.
While any phone user can
take advantage of this technology, call center employees -- who increasingly
handle calls originating from mobile phones -- will experience dramatic
productivity benefits from their usage of the GN 8210 digital headset amp.
Less repetition will be
needed, calls will be shorter, and the interaction between call center agent and
caller will be smoother and easier. These benefits directly contribute to
reduced call center costs, and higher customer satisfaction.
In addition, the DSP chip
in the GN 8210 enables a range of other features including automatic volume
adjustment, unsurpassed acoustic protection and spike filtering, and
customizable sound preferences.
GN Netcom's leadership in
DSP technologies in partnership with its sister company GN Resound, the world
leader in digital technology for hearing instruments, allowed it to overcome the
following obstacles in a novel manner:
noise canceling. While noise canceling headsets
allow the user to be more clearly understood by the caller, the ability to
reduce the background noise from the incoming caller previously has not
existed. To solve this issue, the GN 8210 digitally monitors the incoming
signal and is able to filter out system and background noise so that users
experience crystal clear communication at all times. When paired with GN
Netcom's noise canceling headsets, this is the first system that reduces
noise on both the incoming and outgoing signal. The result is unprecedented
productivity, shorter calls, and a more pleasant interaction without
volume adjustment of the incoming signal. With the
increasing variety of telecommunication choices -- traditional landline,
mobile, Voice over IP -- the signal strength of the incoming call is
increasingly uncertain. The GN 8210 continually monitors the volume level of
an incoming call and automatically adjusts the volume of the person on the
other end. The result is that the user will always hear the caller at the
same level, ensuring clarity and eliminating the need to continually adjust
the volume control.
noise suppression and acoustic protection. There
is a growing awareness of the fatigue that can be caused by continual
exposure to noise and the danger that sudden loud sound spikes from system
noise, fax machines, etc. can present. In fact, international standards have
been developed that recommend limiting noise exposure to a weighted average
of 85 db throughout the work day. The GN 8210 digitally monitors and
prevents the signal from exceeding a weighted average of 85 db.The result is
a safer work environment and reduced fatigue, as well as compliance with
growing regulatory requirements. In addition, the GN 8210 can eliminate loud
noise spikes faster and prevent against recurrence longer than any other
product on the market.
- Tailor the
sound to the user. The GN 8210 provides a setting
that enhances high-frequency sounds, to improve clarity for users with
slight high-frequency hearing loss, common with people over age 40.
A headset hanger conveniently holds your headset when it's not in use. The top of the hanger flashes when it detects speech on the line — indicating to others that you're on a call so you won' be interrupted. AC power supply is included -- no batteries required. For GN Netcom headsets only.